2 jobs found in district of columbia

JOB SUMMARY The Telecommunications Specialist will work with service partners to manage and support the multiple analog and digital phone systems that are currently in place at our customer?s sites. While supporting a variety of analog and digital phone systems across our customer?s 65 locations, this role will also assist in developing requirements and vendor selection for a fully hosted VoIP solution. The Telecommunication Specialist will be fluent with VoIP concepts, architectures, best practices, and operational procedures. The successful candidate will need to be functionally proficient using MS Excel spreadsheets and have solid project management skills. The Telecommunications Specialist will need to be comfortable interacting with all levels within the organization from Technicians to Senior Executives. Our customer will be migrating to an enterprise, fully hosted VoIP solution in the coming months. General job responsibilities will include: +...

JOB SUMMARY The VoIP Telecommunications Technician will manage and support the multiple analog and digital phone systems that are currently in place at our customer?s sites. While supporting a variety of analog and digital phone systems across our customer?s 65 locations, this role will also assist in developing requirements and vendor selection for a fully hosted VoIP solution. The VoIP Telecommunication Technician will be fluent with the field's concepts, best practices, and operational procedures. Additionally, the VoIP Telecommunication Technician will need to be functionally proficient using MS Excel spreadsheets and have basic project management skills. Our customer will be migrating to an enterprise, fully hosted VoIP solution in the coming months. General job responsibilities will include: + Migration to Cisco or Avaya VoIP systems. + Telecommunications root cause analysis of customer end-user issues. + Using the agency?s incident...